Downloadable chatbot software using artificial intelligence (AI) for {indicate function, e.g., replying to questions from online retail store customers related to consumer goods, scheduling doctor's appointments, making hotel reservations, etc.} 009-5346
使用人工智能（AI）、用于{指明功能，例如回答网店顾客有关消费品的问题、预约医生、预订酒店等}的可下载聊天机器人软件
Chinese
使用人工智能（AI）、用于{指明功能，例如回答网店顾客有关消费品的问题、预约医生、预订酒店等}的可下载聊天机器人软件
English
Downloadable chatbot software using artificial intelligence (AI) for {indicate function, e.g., replying to questions from online retail store customers related to consumer goods, scheduling doctor's appointments, making hotel reservations, etc.}
Spanish
Software de chatbot descargable que utiliza inteligencia artificial (IA) para {indicar función, por ejemplo, responder preguntas de clientes de tiendas minoristas en línea relacionadas con bienes de consumo, programar citas médicas, hacer reservas de hotel, etc.}
- Term ID
- 009-5346
- Class
- 09
- Type
- Goods
- Status
- Active · modified since entry (M)
- Effective date
- 2024-06-27
- Version
- 12-2024
Official English notes
08-02-2018 - Chatbot software using artificial intelligence is a computer program that incorporates machine learning for simulating conversation with humans via the internet. For example, chatbot software may be integrated into a hotel's website for making reservations for guests and answering questions about the hotel's location, among other things. In addition, chatbot software using artificial intelligence may analyze the hotel guests' behavior to identify patterns and then distribute advertising materials to the guests based on their behavior. On 01-01-2019, this 08-02-2018 entry was changed by inserting the term "downloadable" in compliance with Nice 11-2019. Under Nice 11-2019, computer software must be specified as "downloadable" and/or "recorded" to clarify the nature of the goods. The term "downloadable" has been inserted in this case because it is the most common format for these goods. On 06-27-2024, this 01-01-2019 entry was modified by inserting the parenthetical term "(AI)" to assist users in searching the ID Manual. The identification is acceptable with or without the parenthetical term "(AI)."